Dial-A-Bus of Goshen & Chester
Welcome to Dial-A-Bus
We are a public transportation service open to all riders within the Towns of Goshen & Chester.
All service is by reservation only and must be called into our office in advance
and is scheduled on a first call first serve basis.
All transportation must originate within the Towns of Goshen or Chester. We can transport you to any location within the Towns of Goshen or Chester.
Hours of Operation
Our buses run from 8 AM through 5 PM, Monday through Saturday.
Office hours are Monday through Friday from 8AM - 1PM. The office is closed on weekends and holidays. Messages for cancelling a ride may be left on the voicemail at any time but please do not call in reservations over the weekend.
The one-way fare for a ride on the Dial-A-Bus is $4.00 for the public. If you are a senior citizen (at least age 60) or
persons with disabilities, the fare is $2.00.
Making a Reservation
Reservations can be called into our office at 845-294-8920 any time between 8 AM - 1PM Monday through Friday. Appointments are taken on a first call, first serve basis. There are no permanent appointments. If you want to ride the bus, you must call to make a reservation. We accept reservations up to 1 week ahead of time. Please do not call in reservations over the weekend.
Getting Ready for your Ride
We want you to have a positive experience with the Dial-A-Bus so please be ready to board the bus when it arrives.
Please be ready 15 minutes ahead of your appointment time. All rides have a 15-minute pick up window so please be patient if our drivers are not arriving to you immediately since accidents, traffic, weather, and other situations can cause drivers to run late. Have your money ready to hand to the driver upon boarding the bus. Exact change is appreciated. Bills over $5.00 are discouraged (the driver may not have change for you) and pennies (per ride) are not accepted.
Please wait for the bus in an area where you can see the bus and where the driver can see you.
Dial-A-Bus is a shared ride so you may have to ride on the bus awhile to enable the driver to transport other passengers.
Delays & Closings
If the weather is bad, we will take the bus off the road. On snow days, please call the Dial-A-Bus phone number. Listen to the message to hear if there has been a cancellation or delay.
If you are unable to keep your reservation, call the Office as soon as possible, preferably the day before which enables us to schedule other riders. We understand that occasionally circumstances arise which require you to cancel your ride the same day but please call at least 2 hours prior to your scheduled pick up time to ensure that the driver receives the message cancelling your ride for that day.
Any changes to your ride must be done through the office and can only be accommodated if it does NOT interfere with the driver's schedule or route.
Do's & Don'ts
- Do call for a ride at least 3-4 days ahead. Reservations can be made
up to 1 week ahead.
- Do tell the dispatcher if you need a wheelchair lift.
- Do be ready 15 minutes before your appointment time.
- Do pay the driver upon boarding the bus.
- Do stay seated while the bus is moving.
- Do wear your seat belt; all children must wear a seat belt or be in a child safety seat.
- Do speak to other passengers in a soft voice – loud voices may take the driver's attention off the road.
- Don't eat or drink while riding the bus.
- Don't smoke on the bus.
- Don't stand while the bus is moving.
- Don't bring aboard more packages than you can handle. For the safety of everyone on board there is a limit of four (4) packages per rider, which need to be secured with the rider, either at your feet or on your lap. No bags can be left in the aisle or at the back of the bus. We cannot allow shopping carts on the bus. They cannot be secured and become a serious hazard.
- Please address any service complaints, including those related to ADA, to the Dial-A-Bus office at PO Box 217, Goshen, NY 10924 or emailed to
- Requests for reasonable modifications of service should be directed to the Dial-A-Bus office at 845-294-8920 Monday through Friday from 8AM to 1PM.
If you have any questions, please feel free to call or write us:
TOWN OF GOSHEN & CHESTER DIAL-A-BUS
PO BOX 217
GOSHEN, NEW YORK 10924
OFFICE HOURS (Reservations/info)
Monday-Friday 8AM - 1PM
We do NOT operate on the following holidays:
- New Year's Day
- Martin Luther King Day
- President's Day
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veteran's Day
- Thanksgiving Day
- Friday after Thanksgiving
- Christmas Day
** We also have shorter hours on Christmas Eve and New Year's Eve with the office closing at Noon.
Policy Regarding Passenger Behavior
Passengers are expected to act appropriately when using this transit service and when scheduling the Dial-A-Bus office. Passengers may not raise their voice at, nor be confrontational with the Dial-A-Bus drivers/dispatcher or other passengers. Individuals who engage in violent, disruptive, threatening, unsafe, inappropriate or illegal conduct will be suspended from the service, at the discretion of the Goshen/Chester Dial-A-Bus.
***The Town of Goshen & Chester Dial-A-Bus reserves the right to deny ridership to any person who unreasonably interferes with the use and enjoyment of our services for other riders, or any person who unreasonably interferes with the delivery of services provided by employees of the Town of Goshen & Chester Dial-A-Bus to its customers. ***
Dial-A-Bus of Goshen & Chester
Discrimination under Title VI of the Civil Rights Act of 1964, as amended, is an act (action or inaction),
whether intentional or unintentional, through which a person, solely because of race, color, national
origin, creed, sex, age or disability, has been otherwise subjected to unequal treatment or impact under
any program or activity receiving Federal financial assistance from the United States Department of
How and where is a discrimination complaint filed?
A complaint must be in writing, signed by the person(s) or their representative(s) and must include the
complainant(s) name, address and telephone number.
Click Here to complete and print a Discrimination Complaint Form
may be used; however, a complaint may also be filed by sending the complaint via facsimile or electronic
A signed written complaint must be filed within 180 days of the date of the alleged discrimination. The
signed complaint must be sent to:
Orange County Department of Planning
124 Main Street
Goshen, NY 10924